As you probably already know since you are reading this, Disney has announced the temporary closure of its theme parks in Florida, California, and France, as a result of the Coronavirus COVID-19 global pandemic. Read on for the latest Disney Closure Information.
All Disney Cruise Line departures have also been suspended.
Here are some details on the closures that have been announced so far:
Walt Disney World (Orlando, Florida)
- All Disney theme parks will close as of the end of the day on Sunday, March 15, and remain closed through the end of March.
- Walt Disney World Resort hotels will close at 5 p.m on Friday, March 20.
- Restaurants, stores and entertainment venues owned and operated by Disney at Disney Springs will be closed beginning Tuesday, March 17.
Disneyland Resort (Anaheim, California)
- The two Disney theme parks will close at the end of the day Friday, March 13, and remain closed through the end of March.
- Disneyland Resort hotels will close on Monday, March 16.
- Restaurants, stores and entertainment venues owned and operated by Disney at Downtown Disney will be closed beginning Tuesday, March 17.
Disney Cruise Lines
- As of Saturday, March 14, all new departures are suspended until further notice.
Disney’s Vero Beach Resort
- The resort will close at 5 p.m. on Friday, March 20.
- All North American Disney Stores will be closed beginning Tuesday, March 17.
- The Disneyland Paris theme park will close as of the end of the day on Sunday, March 15, and remain closed through the end of March.
- Disneyland Paris Resort hotels and the shopping/dining area Disney Village will remain open.
Shanghai Disneyland Resort
- Disney closed the resort on January 25.
- Shanghai Disneyland Hotel, Wishing Star Park and the Disneytown shopping/dining area, as well as the resort parking lots, re-opened on Monday, March 9 with limited hours and availability. The theme park remains closed.
Hong Kong Disneyland Resort
- Disney closed the resort on January 26.
- There is no projected re-opening date.
Tokyo Disneyland Resort
- Disney closed the Tokyo resort on February 28. It was supposed to re-open on March 16. Disney has no delayed the re-opening until early April.
- The unveiling of the “New Fantasyland” area at Tokyo Disneyland, which was planned for mid-April, has been delayed until at least mid-May.
Disney has said that its domestic employees are being paid during the closures. The company has asked domestic employees who work in other departments to work remotely, if possible.
Some specific Disney closure information about refunds and re-scheduling:
- If you have a trip planned during the closure dates, you have up until the date of your check-in to reschedule your trip.
- If you do not want to reschedule and you just want a refund, you actually don’t have to anything. Disney says it will refund your money to your original payment method within seven days after your planned check-in date.
- If you had any pre-paid dining or experiences booked during the closure, you will be automatically refunded.
- If you have bought any tickets for special events in the parks (such as Disney Villains After Hours) for the dates of March 16-March 31, you will automatically receive a refund.
- If you have a trip booked after the planned closure, and you still don’t want to travel, you can change or cancel it without paying any fees. This goes for any trip planned up through a check-in date of June 30, 2020.
What about my Disney Cruise?
- Disney says that all guests who are booked on cruises that do not depart will be given a full cruise credit or a full refund.
- The company is asking that you wait to call the cruise line until you receive an email from them.
What about Walt Disney World multi-day park tickets or annual passes?
- Multi-park theme park tickets with unused days will automatically be extended to use any day through Dec. 15, 2020.
- Disney says if you are not able to visit by Dec. 15, you can apply the value of the ticket to the purchase of a ticket for future dates.
- Discover Disney Tickets (for Florida Residents) can be used through July 31, 2020.
- If you have an annual pass, Disney says it will automatically extend the pass by the number of days the parks are closed.
So, what should you do if you have a trip planned during the closure dates?
- Exercise some patience. Tens of thousands of people are in the same boat as you. It’s safe to assume that it will take a few days to sort this out.
- If you booked your trip through a travel agent, contact that agent to make new travel arrangements. They will be the most qualified to help you navigate this and deal with any travel insurance you have purchased.
- If you booked directly with the resort or cruise line, you will want to contact them to change your trip. Keep in mind that these phone lines will be extremely busy. You may have shorter wait times if you choose to wait a few days before trying to make new arrangements.
- Keep in mind that your travel agent, or the Disney employee answering the phone, did not create these inconveniences, and show them some kindness and grace.